Hours

Office hours for dropping off and collecting pets

Monday to Friday 7:30am to 9:30am and 4pm to 6pm.

Saturday 8am to 10am. Closed on Saturday afternoons

Sunday and public holidays 4pm to 6pm.

Please note we are closed from 9:30am on 24 December and reopen from 7:30 to 9:30am on 30 December and closed again till 3 January opening 7:30 to 9:30am etc. as normal.

Limiting the drop off and pick up times allows the pets to settle in quickly to our routines and reduces their stress by restricting distractions. Please note all dogs staying overnight need to be dropped off in the morning to give them time to settle.

Pet Wellbeing

Meals Provided

We provide a premium, complete and balanced diet for dogs and cats. Owners wishing to supply special diets are welcome to do so and needs to be clearly labelled.

Exercise

As our saying goes – all pets will get cuddles and care! They will always be given individual attention and depending on their social skills, will have other dogs to play with in small groups upon request. We never leave dogs unattended whilst out exercising with others

Bedding

We supply your pets with bedding. During each exercise period their living quarters are hygienically cleaned and any soiled bedding removed for washing.

Booking Pets In

Is it necessary to book my pet in?

Yes, so we can have the enclosure ready on arrival. For Easter and Christmas holidays, it pays to book in at least two months prior.

Hours for dropping off and collecting pets

Monday to Friday 7:30am to 9:30am and 4pm to 6pm. Saturday 8am to 10am and Sunday 4pm to 6pm.  By limiting the drop off and collection times allows the pets to settle in quickly to our routines and reduces their stress by restricting the number of distractions.

While the Kennel and Cattery will be in full operation caring for your pets, we do not take arrivals or departures on the following days:

Easter Friday

Easter Sunday

Christmas Day

Boxing Day

January 1st and 2nd

Holiday Bookings

$50 deposit per pet is required to secure your booking over Christmas and Easter. The deposit is non-refundable should you plans change. Dogs new to our facility must have assessment visits before being accepted. Please note there is a surcharge on public holidays.

Christmas deposits are required by 30 November or the booking will be forfeited to the waiting list. Easter deposits are required by 15 March. The balance of the payment for the booking is due prior to your pet being dropped off during these periods. We can be more flexible at other times of the year.  Minimum 5 day booking period applies over Christmas / New Year. Deposits are non-refundable.

Bookings and Cancellations

It is a good idea to make a booking in advance year-round. Holidays and local school vacations are very busy times for us, so it is best to book a reservation in advance to ensure a spot for your pet. Bookings are paid for in full at drop off and the full cost is applied for early pick up.

Note for all cancellations or no shows we reserve the right to charge the whole or part amount of your booking. This condition applies to all bookings especially holiday / peak season dates and weekends.

Therefore, please make sure your details are correct and you definitely require the booking, like a hotel no refunds or credits are given during holiday & peak season periods. For all confirmed bookings you are required to drop off and pick up your pet(s) on the dates and times stated on your booking confirmation.

Statutory Holidays

A $50 deposit (per pet) is required to secure your stay during Christmas and Easter. This deposit is non-refundable, should your plans change. Dogs new to our kennels must have assessment visits first before being accepted.

Christmas deposits are required by 15th November, or the booking will be forfeited to the waiting list. Easter deposits required by 15th March, or the booking will be forfeited. The balance of payment for the booking is due as your pet is dropped off during these periods. We can be more flexible at other times of the year but when we are fully booked during peak season we are totally committed.

Payment Options

Payment is available via eftpos, payWave, credit card, direct bank deposit or cash. 2% surcharge applies to credit card or paywave transactions.

payWave and credit card transactions incur a 2% surcharge

Christmas and Easter deposits need to be paid in advance of your visit to secure the place for you. When paying via online banking please use your name as a reference.

What are my Vaccination requirements?

All pets must be fully vaccinated at least 72 hours before booking in and proof of vaccination submitted at check in.

Dogs: Vanguard, Lepto and Kennel Cough.

Cats: Fellocel 3 or 4.

Pets need to be treated for fleas and wormed at least 3 weeks prior to arrival if not, cost will be on charged.