Holiday Bookings

$50 deposit per pet is required to secure your booking over Christmas and Easter. The deposit is non-refundable should you plans change. Dogs new to our facility must have assessment visits before being accepted. Please note there is a surcharge on public holidays.

The balance of the payment for the booking is due prior or when your pet is dropped off.  Minimum 5 day booking period applies over Christmas / New Year.

Bookings and Cancellations

It is a good idea to make a booking in advance year-round. Holidays and local school vacations are very busy times for us, so it is best to book a reservation in advance to ensure a spot for your pet. Bookings are paid for in full at drop off and the full cost is applied for early pick up.

Note for all cancellations or no shows we reserve the right to charge the whole or part amount of your booking. This condition applies to all bookings especially holiday / peak season dates and weekends.

Therefore, please make sure your details are correct and you definitely require the booking, like a hotel no refunds or credits are given during holiday & peak season periods. For all confirmed bookings you are required to drop off and pick up your pet(s) on the dates and times stated on your booking confirmation.

Payment Options

Payment is available via eftpos, payWave, credit card, direct bank deposit or cash. 2% surcharge applies to credit card or paywave transactions.

payWave and credit card transactions incur a 2% surcharge

Christmas and Easter deposits need to be paid in advance of your visit to secure the place for you. When paying via online banking please use your name as a reference.

** All charges are subject to change without notice**